Fixing SSL issues on your webserver
What is SSL?
In short terms whenever you visit a site that has https://
that means it has a certificate that allows it to encrypt data being sent, this is generally wanted on every website to prevent people from seeing sensitive information sent between the client and website.
Common issues with SSL
We'll go over the common issues people have with setting up SSL, it's very easy to fix these with our web panel and almost all the fixes are automatic and just require one click of a button!
DEPTH_ZERO_SELF_SIGNED_CERT
This is by far the most common one, certificates expiring but fixing this is incredibly easy using our web panel as shown below.
- Visit your websites CPanel
- Click on the
SSL/TLS Status
button under thePrimary Domain
label on the right. - Once on the
SSL/TLS Status
page simply click onRun AutoSSL
- Simply wait for the certificates to finish this can take about 5-10 minutes.
- Once the locks are green you're done! Your site is once again secured!
My website isn't automatically using HTTPS
This is usually because you don't have Forced HTTPS Redirect
enabled on the domain tab. It's super simple to enable this and once you do everyone who connects will only be-able to go through the secure https://
link.
- Visit your websites CPanel
- Click on the
Domains
button on the main page - Afterwords find the domain(s) you'd like to enable
Forced HTTPS Redirect
on and simply click the slider to enable it - You're done! Any clients connecting to your site will now automatically be placed in a secure
https://
link!
Updated on: 18/09/2023
Thank you!